WORLDWIDE SHIPPING

- HUBBOX FAQS -

Below you will find answers to many of the regular HubBox Click & Collect questions...

What is HubBox?
HubBox is an award-winning network of trusted local Collect Points based in pharmacies, dry cleaners and convenience stores. HubBox allows you to pick up your deliveries close to home and at your convenience.

How do I select to have my order delivered to a HubBox Collect Point?
When placing your order you will be able to choose HubBox as a delivery option in the cart by choosing HubBox Click & Collect, typing in your postcode and selecting your local Collect Point as the delivery address.

When are HubBox Collect Points open?
Nearly all HubBox stores are open early ‘til late, 6 or 7 days a week. The opening times for your local store will be shown as you choose your preferred Collect Point when placing your order. PLEASE NOTE: Opening hours at Collect Points can sometimes vary due to holiday hours, etc. Please call ahead if you have any question.

How long will it take for my order to arrive at my chosen HubBox Collect Point?
You will still be able to choose your shipping options as usual - so delivery time will be based upon what shipping option you choose. Once you have successfully placed and paid for your order, your item(s) will be processed and shipped to your chosen Collect Point. You will receive confirmation from HubBox via email when your parcel is available for collection. This will include your unique Collection Code. Unfortunately a specific time for arrival cannot be given.

What do I need to take when I collect my parcel?
Please take your HubBox Collection Code or proof of ID with you when you go to the HubBox Collect Point to collect your parcel.

When making a collection, what ID is accepted?
HubBox Collect Points accept the following forms of ID:
Driving licence
Passport

What should I do if I lose my Collection Code from HubBox?
If you have lost the Collection Code sent to you by HubBox via email, you can still collect your parcel with one of the forms of ID listed above. If you require a new Collection Code, please don’t hesitate to contact HubBox at hello@hub-box.com and they will send you a new one.

What should I do if I don’t receive my Collection Code from HubBox?
If you haven’t received an email from HubBox with your Collection Code within 24 hours of your parcel’s expected arrival date, then please contact HubBox on 0207 859 4577 and their Customer Service team will be able to help you.

Can someone else collect my order on my behalf?
Yes, it is possible for someone to collect your parcel on your behalf, but they must have your Collection Code.

What if my order includes back-order items?
Your order will be split in two. Your in-stock items will be processed as usual for collection at your nominated HubBox Collect Point. Your back-order items will be processed and sent once they arrive in our warehouse. In this instance you will receive two notifications of delivery from HubBox and two HubBox Collection Codes - don’t worry, you can use either Collection Code to collect your second parcel.

How long will I have to collect my parcel?
You have 14 days to collect your parcel. After 14 days, HubBox reserves the right to arrange for alternative storage arrangements or return the parcel to sender.

What should I do if my parcel isn't available when I arrive at the HubBox Collect Point?
Please contact HubBox on 0207 859 4577 and they will look into it.
Where can I find the HubBox Customer Terms and Conditions?
They can be found at http://www.hub-box.com/t-and-cs