Product page shipping and returns

Free Worldwide Shipping:
We currently offer free worldwide shipping. 

Free & Simple UK Exchanges:
If you want to try on another size or you'd prefer another colour/ style just send your shoes back and we will post you an exchange pair free of charge. For information and policies regarding exchanges please click here.

Click & Collect:
We are delighted to offer our customers across the UK a convenient Click & Collect service in conjunction with our chosen courier, Royal Mail. This service allows you to re-route your order to your local Post Office, and collect at a time that's convenient for you. No more missed deliveries. For more info please click here.

14 Day Returns & Exchanges:
If you'd like to return your order for refund, exchange or credit you have a convenient 14 days to do so. Please note some items in sale are not eligible for a refund and can be exchanged for alternative product or credit only. For information and policies regarding returns and exchanges please click here.

Christmas Present Returns:
Items purchased between the 1 November 2021 to the 31 December 2021 are entitled to an extended exchange period. This extended exchange period ends at midnight on the 15 January 2022. Customers may request an exchange for product or credit on a future order. Please note, the normal 14 days return for refund policy still applies on all orders.

Import Duty & Taxes:
Customers outside of the UK will be liable for all import duties, customs and taxes levied by the country your order is being shipped to. These will be due at the point of or after delivery. We are not liable for these charges. If you are unsure of the charges please contact your local customs office to find out more information. Customers that reject parcels or do not take delivery of parcels once they reach your country will be liable for a £15 shipping and admin fee should the products be sent back to LANX.

Proper Packaging:
Each order arrives in a smart briefcase themed shoe box, shoe paper and a few freebies. For further information on our packaging - click here.