E-GIFT CARD
LANX E-Gift Cards are delivered by email and contain instructions on how to redeem them at checkout.
E-Gift Cards can be used on multiple orders until the entire value of the card has been spent, and expire 12 months after the purchase date.
Please note: e-gift cards are non-refundable and cannot be exchanged.
FREE UK SHIPPING • FREE EXCHANGES
Our commitment to sustainability has seen us develop a shoe repair and resoling service for all LANX customers to benefit from. We have a dedicated customer service team and external partners on hand to assist with all your shoe care needs and enquiries.
Shoes are similar to cars, if you give them the correct attention and maintenance, they look great, stay on the road and provide you with many years of good service. When the time comes, we are here to advise and help. For further shoe care information click here.
SHIPPING
UK
Standard - Royal Mail (4-5 days) - £0
Express - Royal Mail (1-2 days) - £5.95
Express - DPD (1-2 days) - £8.00
Express - DHL (1-2 days) - £12.00
EUROPE
Standard - Royal Mail (7-10 days) - £10
Premium - DHL (5-7 days) - £15
REST OF WORLD
Standard - Royal Mail (10-14 days) - £25
Premium - DHL (5-7 days) - £40
RETURNS
We also offer a very simple returns and exchange service. Orders may be returned provided the product is back at LANX within 14 days of you receiving, has not been worn and is in its original condition and packaging. To return or exchange orders click here.
CHRISTMAS
Christmas extended exchange period: Items purchased between the 31 October to the 31 December are entitled to an extended exchange period. This extended exchange period ends at midnight on the 15 January. Customers may request an exchange for product or credit on a future order. Please note, the normal 14 days return for refund policy still applies on all orders.
Need some help?
Email: hello@lanxshoes.com
Gift Card
LANX E-Gift Cards are delivered by email and contain instructions on how to redeem them at checkout.
E-Gift Cards can be used on multiple orders until the entire value of the card has been spent, and expire 12 months after the purchase date.
Please note: e-gift cards are non-refundable and cannot be exchanged.
