We ship worldwide.
Below you will find information on shipping within the UK and overseas.
When are orders processed?
We aim to dispatch all orders placed before 12.00 Monday - Friday. Orders placed after 12.00 (GMT) will be processed the following working day. Within seasonal promotional peak periods, our dispatch process may be longer.
How do I get a free UK delivery code?
Sign up to our newsletter in the website footer to get a free UK shipping code for standard delivery, or if you live near to LANX HQ you may like to book The Ribble Valley Rocket.
I might not be in when the parcel is delivered, do you offer a “click and collect” service?
Yes we do via our partner HubBox, for more details - click here.
How much is UK postage?
UK Standard (Royal Mail Tracked 48) - £3.00
Royal Mail Tracked 48 aims to deliver your parcel in 2 to 3 working days and includes full online tracking so you you can monitor the parcels progress.
UK Next Day (Royal Mail Tracked 24) - £4.00
Royal Mail Tracked 24 aims to deliver your parcel the next working day and includes full online tracking so you can monitor the parcels progress. Customers can also nominate a safe place where parcels can be left if no one is home. Please note…
- Orders placed before 12:00 (GMT) between Monday – Friday will be delivered next day
- Orders placed after 12.00 (GMT) on a Friday, will be processed on Monday and delivered on Tuesday
- Orders placed on Saturday or Sunday, will be processed on Monday and delivered on Tuesday
- Orders placed on a bank holiday weekend will be processed on Tuesday and delivered on Wednesday
Royal Mail Special Delivery Guaranteed
Guaranteed by 1pm next day - £15.00
Guaranteed by 9am next day - £35.00
If you would like to book one of these special delivery services please message the LANX team via the contact page and we will do our best to help.
How much is overseas postage?
- Europe (tracked shipping service): £10.00 (*€11.50 Euros)
- Rest of the World (tracked shipping service): £15.00 (*$20 US Dollars)
*Prices accurate as of 19.05.2018
When will I receive my goods outside of the UK?
- Europe: 3-5 business days
- Rest of the World: 5-10 business days
How will I know if my order has been accepted?
All customers will receive e-mail confirmation of your order.
How will I know when my order is dispatched?
You will receive a confirmation e-mail with your tracking number once your order is processed.
My tracking number is not showing any information?
Please allow at least 12 hours in the UK and 24 hours anywhere else for your tracking information to become live.
My order has not arrived on time, can you help?
We are very sorry about that. Give it 1 more working day, if it still has not arrived please refer to your tracking number to check the status of your parcel. After this please contact us and we will look into the matter further. We can't be held responsible for deliveries that are late, which on the odd occasion does happen unfortunately.
What happens if I am out when you attempt delivery?
As per normal the courier will attempt to deliver your parcel, if you are not in the parcel will then be taken to your local sorting office. If you know you will not be iN when the delivery is likely to take place, we suggest you use our click & collect service. Please note that if the parcel is returned to us there will be additional postage costs to resend the parcel to you again.
My product got lost and/ or damaged, what can you do?
We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended. Customers are responsible for providing the correct shipping address, as any mistakes cannot be rectified once the item has been dispatched.
Can I cancel or amend my order?
Unfortunately once your order has been placed and confirmed we are unable to amend or cancel your order. If you no longer want your order, you will need to follow the returns and exchanges process… click here.
How do I return or exchange my order?
Please visit our Returns & Exchanges page for details - click here.
Will I have to pay any duties or taxes on my order?
You will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of or after delivery. We are not liable for these charges. If you are unsure of the charges please contact your local customs office to find out more information.