To contact LANX please use the details listed at the bottom of this page. Before emailing please do read the below information as you may find it helpful and it will likely speed up your enquiry.


Prior to contacting us requesting an update on a return or exchange please check your tracking to see if the parcel has reached LANX. If the parcel has reached LANX please allow us a few more days to process before contacting us. Rest assured if the parcel is at LANX it will be processed within 7 working days, however during November, December and January this may take a few days longer. To start a return or exchange please click here.


We currently have 2 retail shops, 1 in Whalley (Lancashire) and 1 in the Northern Quarter (Manchester). For address locations and opening times please click here



Your emails are very important to us and rest assured we are working hard to reply in good time. A member of our team will aim to respond within 2 working days, however during November & December this may take a little longer due to the high volume of emails we receive in this busy period.

Our email:


To arrange a suitable time for us to call you please email us. Please let us know what your enquiry is about so the correct person from our team can call you back and assist.

We do not have a telephone number for customers to call presently as we are a small team and are unable to man a telephone throughout the day. Additionally we would prefer to know what information you require before the call so we can gather the answers for you and provide the most efficient service possible.