Customers are kindly asked to try on your new shoes for the first time with a shoe horn and on a carpet. This is so you protect the heel and don’t scuff the bottom of the soles on a hard surface. If for any reason you need to return or exchange your shoes, they will need to be returned to us in a resalable condition, which requires the heel not to be damaged and the sole of the shoes not to be scuffed.

We use good quality materials in the production of our shoes, so this means your new shoes will take a little time wearing in and getting used to the shape of your feet. Almost every single pair of shoes needs to be broken in before they can be comfortably worn for a decent length of time. Not all feet are made the same, so it makes sense that shoes need to adapt slightly before they perfectly suit the foot of its wearer.

We suggest you wear some thick proper socks the first few times you wear LANX shoes, also wear them around the house and on short outings before taking them out on an all-dayer at the Grand National.

We highly recommend the use of shoe trees, when you are not wearing your LANX shoes. A shoe tree is a device approximating the shape of a foot that is placed inside a shoe to preserve its shape, stop it from developing creases and thereby extend the life of the shoe. You can buy a variety of different shoe trees online via eBay or Amazon.

We recommend the use of shoe care products on all our footwear. Please take time to ensure you select the correct care product which matches the material/s used in the construction of your shoes.

Our shoes are a natural leather product, due to this please expect some slight colour migration during wear. Regular cleaning and polishing of your shoes will maintain the suppleness of the leathers and enhance their good looks.

Suitable products can waterproof and weather protect your shoes. Please don’t wear your shoes in the rain until they have been worn 3 or 4 times. If you do get them wet remember to use shoe-trees and let them dry naturally at room temperature for about 2-3 days. Do not dry near the oven, open fire or radiator. As the leather dries it can adopt odd shapes if they aren’t in shoe-trees. Wet sole leather wears out twice as quickly so the drying period is important.

In order to protect the leather and provide a high shine finish, leather uppers require regular treatment with a good quality wax cream. For black shoes it’s fine to use a black wax or cream. For coloured shoes a clear or neutral wax or cream will avoid altering the colour and finish of the shoes. Before application of any product shoes should be dry.

Before wearing suede or nubuck shoes for the first time, apply a protective spray to protect them from any stains or water. You should always give them a good brush before and after using the spray. You’ll only need to do this every so often to keep up the resistance. If you get a small stain or mark on them, use a suede/ nubuck eraser to rub out the stain. If you get mud on them, let them dry overnight before brushing them off with a suede brush.

Distressed Leather behaves more like a suede, so polishing them with a gloss or high shine polish isn’t recommended. If you were going to polish them, we would recommend using clear or neutral creams. We would suggest that if you did need to clean them to use a multi-clean or a combi-clean once any dirt has been removed.

We do think that distressed leather should be left to get a little bit weathered as it adds to the distressed effect of the leather, and to only clean them when absolutely necessary.

You could also protect the leather further with a weather protect spray, which will prolong the life of your footwear.

In terms of keeping them looking good, we would recommend using a clear polish or cream to keep from discolouring the leather.

You can also use the natural oils in the leather to remove any scuffs by massaging the affected areas with a soft cloth in a circular motion.

We would also recommend using an aqua-phobic spray to keep them weather protected.

Used in our Charles F Stead collab range, is relatively easy to look after. It is a waxed suede, so where you scuff or scratch the wax you will see the underlying colour (the lighter the base colour, the more obvious this is), however the wax finish can be easily recovered. Unlike a grain leather where if you scuff or scratch the grain it can be permanently damaged, with a waterproof waxed suede like this you can use a brush to remove any dried dirt and then re-apply a natural waterproof wax. We recommend Mountval B-Wax which is a waterproof beeswax-based wax applied which can be applied with a cloth.

This Charles F Stead leather provides a wonderful depth of colour and burnishes magnificently by trapping a layer of wax between the natural antiquing and our regular aniline top finish. The glossier finish makes the leather particularly suitable for footwear. The nature of this leather means it marks easily, however we believe this ads further charm to the boots over time. In terms of cleaning, gently remove loose dirt once dry with a dry cloth or soft brush. If wet, allow the leather to dry in a well ventilated location at ambient temperature. Polish with a natural wax, dubbin or Venetian cream.

Clean away dirt using a damp cloth and allow it to dry, and apply either neutral or black wax polish as appropriate. Buff vigorously to desired shine.

We advise customers to rotate their footwear and avoid wearing back to back days to allow the leather linings to dry naturally. Where possible, use a shoe tree to help maintain the shape of the footwear they have purchased.

For Calf leathers – we use Famaco neutral polish applied with a soft cloth and then brushed with a good quality shoe brush, and allow to naturally dry.

For Grained/ Odyssey leathers – we also use Famaco neutral polish but take care to apply to the valleys of the grain and not just the top finish. Brush to shine.

After all processes, please allow to dry naturally.