- FAQs -

Most information about LANX can be found on either the About page or the Info page. However we have added some common customer questions below.

How do I access more info on shipping and postage costs?
Please visit the shipping page – click here.

Do you ship worldwide?
Yes. Please visit the shipping page – click here.

Can I have some shoes but pay for them at a later date, possibly in instalments?
No! Actually, hang on, there might just be a way! Have a look at our Klarna Buy Now Pay Later page - click here.

Can I visit the LANX warehouse and try on a pair of shoes?
Yes. The LANX Warehouse  Shop is open 24 hours every day (if you want it to be!). Drop us a quick email to let us know when you would like to come - click here.

How do I get my shoes repaired?
Have a chat with Steve The Cobbler – click here.

What is the size & fitting like on LANX shoes?
Please visit the size & shape guide page – click here

How do I get a free UK delivery code?
Well seeing as you asked nicely - click here. The Free UK Shipping code cannot be used in conjunction with other discount codes. 1 code per order.

How do I return or exchange my order?
There are a few ways, pigeon is no longer accepted. Best you visit the returns & exchanges page – click here.

How do I sign up to your newsletter?
We thought you’d never ask! Just - click here.

How do I contact LANX?
Please visit the contact page – click here.

My mates and I want a few pairs, do you do group discount?
Possibly, depends on how many mates you have – click here.

How do I look after my shoes?
Good question. Please visit the shoe care page – click here.

How do I collaborate with or help promote LANX?
Please visit the partnerships page – click here.

How do I become a LANX affiliate?
Please visit the affiliate page – click here.

Can I visit LANX HQ?
Yes. Drop us an email and we will let you know when you can pop in. Visitors must bring scones and/or Eccles cake, plus a few Pop Tarts, cheers.

I want to learn how to make a shoe, can you help?
Hopefully! We hope to launch shoe making classes – click here.

Do you have any jobs or career opportunities available?
Possibly, office Jacuzzi cleaner has just gone though. Please check out the careers page – click here.

How do I invest in LANX?
Another great question! For more information please - click here.

Do you offer a click and collect service?
Yes we do, for info on this service please - click here.

What are your stock levels like?
We make every effort to keep the stock information on our website up to date. However, if we are out of stock of an item you have purchased we will email you with an estimated delivery date, you then have the option to confirm or cancel your order.

Will I have to pay any duties or taxes on my order?
You will be liable for all import duties customs and taxes levied by your country your order is being shipped to. These will be due at the point of or after delivery. We are not liable for these charges. If you are unsure of the charges please contact your local customs office to find out more information.

Do the products for sale on this website include vat?
Please note that prices quoted include uk vat only (which is payable on all orders), some international deliveries may be subject to local duty and custom charges for which the customer is responsible.

Why won’t my discount code work?
Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the promo code box just before checkout. Also, please look at the terms and conditions of the discount code to make sure this offer is still valid.

What happens if I forget my discount code?
Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order; check out the terms and conditions of the code.

I bought a pair of shoes at full price, soon after they were discounted, can I be refunded the difference?
As an online retailer, our prices will occasionally change depending on demand, stock and upcoming sales without prior warning. This being the case, we are not able to refund the difference.

Does LANX abide to the sale of goods acts?
Yes we do operate under the sale of goods acts. This does not affect your statutory rights.

Why doesn't LANX have a phone number!?
LANX does not have a call centre and we're not set up to handle high volumes of phone calls, so a phone call would prove inefficient and potentially leave you quite frustrated! More than often, we'll need to do a little digging to answer your question efficiently.