Christmas present orders: Items purchased between the 31 October to the 31 December are entitled to an extended exchange period. This extended exchange period ends at midnight on the 15 January. Customers may request an exchange for product or credit on a future order. Please note, the normal 14 days return for refund policy still applies on all orders.
Please visit the returns & exchanges page –click here.
To view our returns policy please visit the returns page – click here.
Good question, but not a quick 1 to answer. Best you read the notes on our sizing advice page – click here.
To create a LANX Loyalty account, view your credits and read our Loyalty FAQS please click here.
The 10 Pairs Club is our way of thanking our loyal customers for purchasing their 10th pair of LANX shoes. For more information please click here.
Please visit the shipping page – click here.
Yes. Please visit the shipping page – click here.
We'd be delighted to see you. For opening times please click here.
We can help with that – click here.
Please visit the size & shape guide page – click here
We thought you’d never ask! Just - click here.
Please visit the contact page – click here.
Possibly, depends on how many mates you have – click here.
Good question. Please visit the shoe care page – click here.
Please email email@example.com.
Please email firstname.lastname@example.org.
Yes. For location and open times please click here. Visitors must bring scones and/or Eccles cake, plus a few Pop Tarts, cheers.
Possibly, office Jacuzzi cleaner has just gone though. Please check out the careers page – click here.
Another great question! For more information please - click here.
Yes we do, for info on this service please - click here.
Customers outside of the UK will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of or after delivery. We are not liable for these charges. If you are unsure of the charges please contact your local customs office to find out more information. Customers that reject parcels or do not take delivery of parcels once they reach your country will be liable for a £15 shipping and admin fee should the products.
Please note that prices quoted include UK VAT only (which is payable on all orders), some international deliveries may be subject to local duty and custom charges for which the customer is responsible.
Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the promo code box just before checkout. Also, please look at the terms and conditions of the discount code to make sure this offer is still valid.
Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order; check out the terms and conditions of the code.
As an online retailer, our prices will occasionally change depending on demand, stock and upcoming sales without prior warning. This being the case, we are not able to refund the difference.
Yes we do operate under the sale of goods acts. This does not affect your statutory rights.
LANX does not have a call centre and we're not set up to handle high volumes of phone calls, so a phone call would prove inefficient and potentially leave you quite frustrated! More than often, we'll need to do a little digging to answer your question efficiently.
You can indeed. Use this link.
Our styles are more for fashion purposes rather than performance purposes. That said we get tagged in many social media posts in which customers use them for walking in. Choice is yours ultimately but if you want specific waterproof hillwalking boots many other brands specialise in this.
It all depends what you deem to be heavy I guess. Our boots are probably heavier than the average weight, as we use extremely good soles and leather, which tends to be a little thicker than some leathers and therefore a little heavier. We do offer free shipping and U.K. exchanges, so please feel free to try out at home and see what you think.
With regards to our women's shoes: the soles are currently made from TPR which is a synthetic rubber. At the moment, this is the construction for all of our women’s soles.
We are working on a new women's range which utilizes full Rubber outsoles, but currently we do not have an official release date for these styles.
With regards to our men's soles, the majority of our styles use full rubber soles. The only exceptions to this are 'Cartmel' and 'Ancoats.'
The only other use of synthetic materials are a small amount of padding we use in between the insock and the insole. We use this for comfort. This is a mix of natural rubber and synthetic rubber. We also use a small amount of PU between the lasting board and the outsole.
Our shoes & boots are all made on an industry standard sole profile - this means that the footbed is not completely flat, it is slightly curved to ergonomically fit the profile of a standard foot. So, essentially there is a small amount of arch support, but if more support is needed then perhaps an orthotic insole would be needed. Our insoles technically can be removed from the shoes, however it is not advised. The insoles are glued onto the hard under layer, so removing them will leave this exposed for you to put your orthotics on top of, so comfort may well be compromised. It is also worth mentioning that once they have been removed they are not in a resalable condition and therefore cannot be returned. We have found that with some of our customers that wear orthotic insoles, because our shoes have a little bit of extra room sometimes orthotics can be placed on top of our existing insoles.
Firstly, many thanks for purchasing LANX shoes, we appreciate your support. Blistering is, unfortunately, something that is very common, especially in shoes that use very high quality thicker leather, as we do here at LANX.
Our footwear is leather lined, which will take a bit of breaking in, however once broken in they will mould to your foot shape and allow for a comfortable fit.
At this stage I would recommend that you persist with wearing them as much as you can, with thick socks and maybe plasters to cover the affected areas of your feet. This is the fastest way of breaking in leather footwear.
Your friendly and often very helpful local cobblers shop should also be able to stretch your shoes, to allow for a little extra room. This will help make them fit better. To find your local cobblers please visit the Society of Master Shoe Repairers website... https://www.somsr.com/home.
Shoe String will also be able to assist and advise. We divert all our shoe care enquiries to Shoe String, who are an independent UK business located in Market Harborough, England. They are experts in this field and best equipped to answer all shoe care questions. They can be contacted Monday-Friday, 9am-5pm, on either email@example.com or via 01858 438254. You can also visit their website www.shoestringuk.com. When you do contact them please make them aware of the style of LANX shoes you have and the leather the shoe is made from, details of which can be found on the specific product page.
With regards to our leather brogues and boots - their insoles technically can be removed from the shoes, however it is not advised. The insoles are glued onto the hard under layer, so removing them will leave this exposed for you to put your orthotics on top of, so comfort may well be compromised.
It is also worth mentioning that once they have been removed they are not in a resalable condition and therefore cannot be returned.
We have found that with some of our customers that wear orthotic insoles, because our shoes have a little bit of extra room sometimes orthotics can be placed on top of our existing insoles.