HOOKS & LOOPS
We aim to complete all jobs as quickly as possible but most jobs will be completed within a 3 week turn around this includes the shipping of the item to and from the customer and the work to be carried out.
These services are to be selected by customers who are outside of the warranty period of their LANX. Should you have a warranty query please contact the customer service team at hello@lanxshoes.com who will be happy to answer any queries.
All prices are inclusive of work that needs to be carried out and shipping both to and from the customer.
This service is to be selected if the hook and loops on your LANX need to be replaced. Please note that this is only applicable to certain styles and otherwise the Eyelet repair service will need to be selected.
SHIPPING
UK
Standard - Royal Mail (4-5 days) - £0
Express - Royal Mail (1-2 days) - £5.95
Express - DPD (1-2 days) - £8.00
Express - DHL (1-2 days) - £12.00
EUROPE
Standard - Royal Mail (7-10 days) - £10
Premium - DHL (5-7 days) - £15
REST OF WORLD
Standard - Royal Mail (10-14 days) - £25
Premium - DHL (5-7 days) - £40
RETURNS
We also offer a very simple returns and exchange service. Orders may be returned provided the product is back at LANX within 14 days of you receiving, has not been worn and is in its original condition and packaging. To return or exchange orders click here.
Need some help?
Email: hello@lanxshoes.com
