INSOLE
We aim to complete all jobs as quickly as possible but most jobs will be completed within a 3 week turn around this includes the shipping of the item to and from the customer and the work to be carried out.
These services are to be selected by customers who are outside of the warranty period of their LANX. Should you have a warranty query please contact the customer service team at hello@lanxshoes.com who will be happy to answer any queries.
All prices are inclusive of work that needs to be carried out and shipping both to and from the customer.
This service is to be selected if the insoles in your LANX need to be replaced. The price is for your current insoles to be removed and two new insoles put into your LANX.
FREE UK SHIPPING • FREE EXCHANGES
Our commitment to sustainability has seen us develop a shoe repair and resoling service for all LANX customers to benefit from. We have a dedicated customer service team and external partners on hand to assist with all your shoe care needs and enquiries.
Shoes are similar to cars, if you give them the correct attention and maintenance, they look great, stay on the road and provide you with many years of good service. When the time comes, we are here to advise and help. For further shoe care information click here.
SHIPPING
UK
Standard - Royal Mail (4-5 days) - £0
Express - Royal Mail (1-2 days) - £5.95
Express - DPD (1-2 days) - £8.00
Express - DHL (1-2 days) - £12.00
EUROPE
Standard - Royal Mail (7-10 days) - £10
Premium - DHL (5-7 days) - £15
REST OF WORLD
Standard - Royal Mail (10-14 days) - £25
Premium - DHL (5-7 days) - £40
RETURNS
We also offer a very simple returns and exchange service. Orders may be returned provided the product is back at LANX within 14 days of you receiving, has not been worn and is in its original condition and packaging. To return or exchange orders click here.
CHRISTMAS
Christmas extended exchange period: Items purchased between the 31 October to the 31 December are entitled to an extended exchange period. This extended exchange period ends at midnight on the 15 January. Customers may request an exchange for product or credit on a future order. Please note, the normal 14 days return for refund policy still applies on all orders.
Need some help?
Email: hello@lanxshoes.com
